Our Social Listening Service tracks the nuances of emotion and attitude to provide real insight into how consumers feel about your brand, products, services, competitors and more. Anexinet practices a consultative approach, working with key stakeholders to envision and design the perfect fit for your business needs. Our expert research analysts have decades of experience monitoring, tracking, and assessing social media and other unstructured data across all industry verticals.
We provide managed dashboards, insight analysis, and brand tracking. Additionally, our Omni-Channel Analytics provides a 360-degree view of the customer by integrating social media with contact center voice calls, chat, text and email.
Use these actionable insights to optimize your customer engagement strategy, boost consumer appeal, identify growth opportunities, and improve campaign targeting in ways never before possible.
Because most organizations have no idea what their customers are really thinking.