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Social Listening as a Service

Simply put, there is no better way to gain a deep understanding of customer sentiment than by revealing hidden insights from Social Media data. Proactive Social Listening provides detailed info that could not be obtained through any other means, offering a real-world, real-time peek into a reality that may otherwise be hidden from view.

Our Social Listening Service tracks the nuances of emotion and attitude to provide real insight into how consumers feel about your brand, products, services, competitors and more. Anexinet practices a consultative approach, working with key stakeholders to envision and design the perfect fit for your business needs. Our expert research analysts have decades of experience monitoring, tracking, and assessing social media and other unstructured data across all industry verticals.


Social Listening’s Unique Advantages:

  • Reveals hidden consumer data and insights
  • Conversations are organic, unguided, and peer-to-peer
  • Word-of-mouth monitoring eliminates response bias
  • Provides instant updates on unfolding issues
  • Customized analytics to meet your market and business needs
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We provide managed dashboards, insight analysis, and brand tracking. Additionally, our Omni-Channel Analytics provides a 360-degree view of the customer by integrating social media with contact center voice calls, chat, text and email.

Use these actionable insights to optimize your customer engagement strategy, boost consumer appeal, identify growth opportunities, and improve campaign targeting in ways never before possible.

80% of businesses think they deliver a superior customer experience. But only 8% of customers agree.

Why the massive disconnect?

Because most organizations have no idea what their customers are really thinking.

How can you be sure your organization has the data it needs to deliver the truly great digital experience your customers deserve?

Simple. Start Listening.