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Customer Experience Analytics

Data comes in many forms and from many places. The combination of Anexinet’s services and Stratifyd’s platform allows your organization to develop a deeper appreciation for your customers’ needs and streamlines your response to their needs. Our strategic kickstart process recommends your optimized future state and shows you just how to get there while our implementation services ensure your organization takes advantage of all of the advanced features the Stratifyd platform offers to analyze omni-channel data. 

You customer's great experience starts here. 

Anexinet/Stratifyd Partnership

Anexinet has partnered with Stratifyd to provide first-class strategy and implementation services coupled with an unparalleled, AI-Powered Platform.

This is the key to unlock happier customers.

80% of businesses think they deliver a superior customer experience, but only 8% of their customers agree.

Today’s customers are multi-channel. In fact, 74% of consumers now use three or more channels when interacting with big companies about customer service issues. CX is a battlefield and a valuable innovation opportunity for marketing leaders.

Great data is the linchpin that drives better business decisions. Companies must embed advanced analytics into their operations to become more customer-centric and unlock hidden value.

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Download Brochure
Our Strategy and Implementation Services will enable your organization to:
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 Overcome siloed channels

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 Identify data “black holes”
along your customer journey

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Improve the quality
of your data

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Implement
omni-channel analytics

OUR SERVICES:

Our strategic offerings include our Customer Experience Analytic Kickstart which follows four key steps.

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Kickstart Value

Our Kickstart evaluates the maturity of your existing CX Analytics, assessing your CX landscape, including Business Drivers, Channels, Data Access, Owners/Stakeholders, System of Records, KPIs, natural language processing and machine learning, and analytical visualization. We then help prioritize your business needs and identify CX Analytics “Hot Spots.” Lastly, we create sample analytics visualizations and a CX Analytics roadmap to ensure your organization has a clear path to implementing a solution that will provide value.

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Implementation Services

Our implementation services include building business rules and data models within the Stratifyd platform to ensure your organization is extracting the most value from your unstructured data. We also help integrate the data sources into the platform and create dashboards that make reporting quick and easy.

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Managed Services

Finally, we perform ongoing Managed Services to help maintain the dashboards, business rules, data models and data sources that have been integrated into the Stratifyd platform.

All of our services are aligned around bringing to light the six CX Analytics framework blocks

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Empower Your Organization With The Data to Deliver A Superior Customer Experience Using Stratifyd and Anexinet.

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Ready to Arm your Business with the Data you Need to Deliver the Great Experience Your Customers Expect?

Reach out for a Free Consultation to Discuss your Customer Experience Analytics needs.

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