Anexinet has partnered with Stratifyd to provide first-class strategy and implementation services coupled with an unparalleled, AI-Powered Platform.
This is the key to unlock happier customers.
80% of businesses think they deliver a superior customer experience, but only 8% of their customers agree.
Today’s customers are multi-channel. In fact, 74% of consumers now use three or more channels when interacting with big companies about customer service issues. CX is a battlefield and a valuable innovation opportunity for marketing leaders.
Great data is the linchpin that drives better business decisions. Companies must embed advanced analytics into their operations to become more customer-centric and unlock hidden value.
Overcome siloed channels
Identify data “black holes”
along your customer journey
Improve the quality
of your data
Our strategic offerings include our Customer Experience Analytic Kickstart which follows four key steps.
Our Kickstart evaluates the maturity of your existing CX Analytics, assessing your CX landscape, including Business Drivers, Channels, Data Access, Owners/Stakeholders, System of Records, KPIs, natural language processing and machine learning, and analytical visualization. We then help prioritize your business needs and identify CX Analytics “Hot Spots.” Lastly, we create sample analytics visualizations and a CX Analytics roadmap to ensure your organization has a clear path to implementing a solution that will provide value.
Our implementation services include building business rules and data models within the Stratifyd platform to ensure your organization is extracting the most value from your unstructured data. We also help integrate the data sources into the platform and create dashboards that make reporting quick and easy.
Finally, we perform ongoing Managed Services to help maintain the dashboards, business rules, data models and data sources that have been integrated into the Stratifyd platform.